99xo Privacy Policy

99xo is an online casino and sports betting platform operated for users in Bangladesh. When you use the 99xo website, register, or use any of our services, we process certain personal information. This privacy policy ("Policy") has been prepared to ensure full transparency about that process.

The terms described in this policy apply to all 99xo services, including slot games, live casino, sports betting, and any related promotional activities. By using the service, you are considered to have given your consent to the terms described in this policy.

Detailed rules for using the platform can be found on our Terms and Conditions page. The privacy policy and the terms and conditions should be read together as complementary documents.

2.1 Information You Provide Directly

When you create an account on 99xo, make a deposit, or contact our support team, you voluntarily provide the following information:

• Full name and date of birth
• Mobile number and email address
• Documents required for identity verification
• Financial transaction details (processed via bKash, Nagad, Rocket, Upay, or bank transfer)
• Support requests and communication history

2.2 Automatically Collected Information

The following information may be collected automatically while browsing the website:

• IP address and device type
• Browser version and operating system
• Page visit times, session duration, and click patterns
• Account activity and gaming history
• Login logs and security event records

2.3 Information Received from Third Parties

In some cases, necessary information may be collected from payment processors or identity verification service providers. This information is used solely to ensure secure transactions and prevent fraud.

99xo uses the information collected about you only for the following specific purposes:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To complete deposits and withdrawals without interruption.
• Customer Support: To resolve your issues via live chat or email.
• Promotional Communications: To contact you about bonus offers and updates (with your consent).
• Security and Fraud Prevention: To detect unauthorized activity and ensure platform security.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Legal Obligations: As required to comply with applicable laws and regulations.

Your information will not be used beyond the purposes listed above. For marketing communications, you may withdraw your consent at any time.

4.1 Retention Period

Your personal information will be retained for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations. Once that period has passed, the information will be securely deleted or anonymized.

4.2 Technical Security

99xo uses industry-standard security measures to keep your information safe:

• SSL (Secure Socket Layer) encryption — all data transmission is completed over encrypted channels.
• Restricted access controls for authorized staff only.
• Regular security audits and vulnerability testing.
• Automated monitoring systems to detect suspicious activity.
• Encrypted databases for storing sensitive data.

While we are committed to ensuring the highest level of security, no method of transmitting information over the internet can be claimed to be 100% secure. You are therefore advised to keep your account password confidential and to avoid logging in on unfamiliar devices.

99xo does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared to a limited extent in certain circumstances:

5.1 Service Providers

Payment gateways (bKash, Nagad, Rocket, Upay, etc.), identity verification services, and game software providers operate under their own privacy policies. These service providers receive only the limited access to information necessary to deliver their services and are bound by data confidentiality agreements.

5.2 Legal Obligations

If 99xo is required to disclose information by a court order, a request from an investigating authority, or applicable law, it will do so. In such cases, only the information legally required will be provided.

5.3 Business Changes

In the event of a business merger or transfer, your information may be transferred to the new ownership. Should this occur, you will be notified in a timely manner and the terms of this privacy policy will remain in effect.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files that your browser stores on your device. 99xo uses cookies for the following purposes:

• Essential Cookies: To maintain login sessions and keep core services functioning.
• Performance Cookies: To collect platform usage statistics and improve service quality.
• Preference Cookies: To remember your language preference and display settings.

6.2 Managing Cookies

You can limit or disable cookies from your browser settings. However, this may affect some functionality of the website. Disabling essential cookies may cause issues with login and payment-related functions.

As a 99xo user, you hold the following rights:

• Right of Access: You have the right to request information about what data we hold about you.
• Right of Correction: You may request that any inaccuracies in your information be corrected.
• Right of Deletion: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all data due to legal obligations.
• Right to Restrict Processing: You may request that processing of your information be suspended for specific reasons.
• Right to Opt Out of Marketing: You may request at any time that promotional communications be stopped.

To exercise these rights, contact the support team by email. Appropriate action will be taken after your request is verified. The Responsible Gaming guidelines contain further information about rights and control options related to your account.

All 99xo services are strictly for individuals aged 21 and over. We do not intentionally collect any information from minors. Age verification is mandatory at registration and users must provide their date of birth.

If a minor registers by mistake and this comes to our attention, that account will be closed immediately and all related information will be deleted. If a parent or guardian believes their child has registered on 99xo, please contact us without delay.

99xo reserves the right to change this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page with the effective date clearly stated.
• For significant changes, a notification will be sent to the registered email or mobile number.
• Continued use of the platform after a change will be considered acceptance of the revised policy.

If you object to any change, please contact us before the change takes effect or close your account.

If you have any questions, requests, or complaints about this privacy policy, please contact the 99xo support team. Our support service is available seven days a week, twenty-four hours a day, in both Bangla and English.

Contact methods:

• Use the live chat feature on the website
• Email: [email protected]

For requests to access, correct, or delete information, you will need to provide certain details for identity verification. We will aim to respond to your request within a maximum of 30 working days. For general questions about our services and platform, see the FAQ section.